Phone: 01268 777729 

step 1

Arranging a home eye examination

If you need an eye examination it may be a good idea to contact your usual optometrist to find out if they’re able to visit you at home. It can be useful to see the same optometrist, as they already have a record of your eye problems and will be familiar with your needs and requirements.

If you don’t have an optometrist or if your usual optometrist cannot help, then you can telephone your local  CCG will keep a list of optometrists in your area who provide home visits and should be able to provide their details.

About home eye examinations

You can arrange for an optometrist to visit your home to carry out, as far as possible, a full eye examination. Not all optometrists do this, but your GP or your local Clinical Commissioning Group should be able to tell you which optometrists in your area provide eye examinations at home.

step 2

How an eye test at home works?

  • A test of your level of eye sight – you’ll be asked to read letters on a chart or to match symbols.
  • Checks of the outer eye to confirm the outside of your eye is healthy and that your eyes react to light.
  • Checks of the inner eye – a light will be shone into your eye and you’ll be asked to look in different directions.
  • Tests to confirm that the muscles that control the movement of the eyes are working well.
  • Test to work out if you need to wear glasses and what prescription these glasses need to be.

Home Eye Test Eligibility

If you:

  • are over 40
  • are over 25 and of African-Caribbean origin
  • have a close relative with glaucoma
  • are diabetic

You should also have:

  • a basic field of vision test – to test your side (peripheral) vision
  • an eye pressure test – again there are several tests for this, but the most common one involves puffs of air blown at the front of each eye. It doesn’t hurt, but will probably make you jump.

step 3

Results of your eye test

Your optometrist will discuss the results of your eye test and the health of your eyes with you. You may want to write down brief details of these results for you to keep. You’ll then be given either a prescription for new glasses or a statement saying that new glasses aren’t required. 

If the optometrists thinks there is any reason for you to be seen at the hospital because of an eye condition, they will arrange for you to be referred to the right ophthalmologist (hospital eye doctor) for your condition.

If you need to change your glasses

Your optometrist will bring a selection of new frames, in a range of styles and prices, for you to try on. If you don’t find a style that you like or that suits your budget, don’t be afraid to ask if you can see some more. If you have old frames that you’d like to use again ask the optometrist to inspect them to see if they’re still suitable. Always ask for a statement of the exact cost of the frames and lenses before agreeing to go ahead with the order. You may be entitled to help with the cost of NHS glasses so remember to ask the optometrist about this.

When your spectacles are ready the optometrist will contact you again to arrange delivery. The person who delivers your glasses should make sure they fit you comfortably.

Always keep a record of the optometrist’s name and phone number in case you need to contact them again.

If you have a complaint

Always try to resolve any problems with your optometrist before going any further. Sometimes clear and accurate communication can clear up problems without causing too much aggravation to both sides. However, if this isn’t an option, there are some alternatives.

If your complaint has still not been resolved, contact the Optical Consumer Complaints Service (OCCS).

Useful contacts

Did you know 95% of our patients are entitled to a free Home Eye Test

  • Nothing is ordered without the consent of the family of latter.
  • All glasses are professionally labelled with the patient’s name, date and intended use. we even label the case with the patients name, intended use and description of the glasses.
  • Finally your glasses are hand delivered within 5-10 working days. Included a free collection and repair service.
  • We provide  a Vision and clinical Report on all of our patients, to be put with their care plans.
  • We have an extensive experience in working with elderly patients including those with dementia, mental health problems and learning difficulties and we fully understand and have a sympathetic approach that is required.
  • At all times we understand the need to safeguard older, more vulnerable patients who live in care homes, as their needs are different from those of other older people.

© 2022 All rights reserved​ - Templeman Opticians

Our team of specialist mobile opticians can come to those who can’t visit us in-store unaccompanied due to a physical or mental illness or disability.


In order to be eligible for a home visit, you or someone you know might:

  • have a condition that stops you from leaving your home unaccompanied due to poor health, or

  • be living with a diagnosed mental health condition that prevents you from leaving your home without the assistance of another person, or

  • be housebound or bedbound due to a physical disability


What do we mean by a physical or mental illness?


There are many conditions and reasons why someone might not able to leave their home unaccompanied. It’s best to talk to us about your situation so we can determine if you do meet the criteria, but to try and help make it a little clearer, here are a few examples. 


Conditions may include (but aren’t limited to):

  • Cognitive impairment
  • Dementia
  • Severe arthritis
  • A diagnosed mental illness
  • A condition that affects your mobility
  • A condition that affects your short term memory
  • An illness that requires constant medication (for example, oxygen)
  • A temporary medical reason prohibiting you from leaving your home (such as vertigo)
  • A temporary illness that prevents a person from leaving the home unaccompanied
  • A medical professional has advised you not to leave home without help

Whatever the reason is, if you or someone you know can’t leave the home without the assistance of another person, then get in touch to find out if you’re eligible to have a home eye test.


Who qualifies for a free home eye test?


Those who have a physical or mental illness which prevent you from leaving your home unaccompanied.

Those who are eligible for free NHS-funded eye tests by checking the criteria below.

The majority of our customers qualify for a free NHS-funded eye test. 


See if you do by checking if you meet at least one of the following criteria:

  • Aged 60 or over
  • Registered as partially sighted or blind
  • Diagnosed with diabetes or glaucoma
  • Considered to be at risk of glaucoma, as advised by an optician
  • Aged 40 or over and have a family member diagnosed with glaucoma, or have a family history of glaucoma
  • Receiving benefit*
  • Entitled to, or named on, a valid NHS tax credit exemption certificate
  • Named on a valid NHS HC2 certificate (full help). Those named on an NHS HC3 certificate (partial help) may also get help with the cost of a private eye test
  • Eligible for an NHS Complex Lens Voucher (your optician will advise on the entitlement)


*You’re also entitled if you or your partner (including civil partner) receive, or you’re under the age of 20 and the dependant of someone receiving: Income Support, Income-related Employment, and Support Allowance, Income-based Jobseeker’s Allowance, Pension Credit Guarantee Credit.

Our team of specialist mobile opticians can come to those who can’t visit us in store unaccompanied due to a physical or mental illness or disability.

In order to be eligible for a home visit, you or someone you know might:

  • have a condition that stops you from leaving your home unaccompanied due to poor health, or

  • be living with a diagnosed mental health condition that prevents you from leaving your home without the assistance of another person, or

  • be housebound or bedbound due to a physical disability

What do we mean by a physical or mental illness?

There are many conditions and reasons why someone might not able to leave their home unaccompanied. It’s best to talk to us about your situation so we can determine if you do meet the criteria, but to try and help make it a little clearer, here are a few examples. Conditions may include (but aren’t limited to):

  • Cognitive impairment
  • Dementia
  • Severe arthritis
  • A diagnosed mental illness
  • A condition that affects your mobility
  • A condition that affects your short term memory
  • An illness that requires constant medication (for example, oxygen)
  • A temporary medical reason prohibiting you from leaving your home (such as vertigo)
  • A temporary illness that prevents a person from leaving the home unaccompanied
  • A medical professional has advised you not to leave home without help

Whatever the reason is, if you or someone you know can’t leave the home without the assistance of another person, then get in touch to find out if you’re eligible to have a home eye test.

Who qualifies for a free home eye test?

Those who have a physical or mental illness which prevents you from leaving your home unaccompanied.

Those who are eligible for free NHS-funded eye test by checking the criteria below.

The majority of our customers qualify for a free NHS-funded eye test. See if you do by checking if you meet at least one of the following criteria:

  • Aged 60 or over
  • Registered as partially sighted or blind
  • Diagnosed with diabetes or glaucoma
  • Considered to be at risk of glaucoma, as advised by an optician
  • Aged 40 or over and have a family member diagnosed with glaucoma, or have a family history of glaucoma
  • Receiving benefit*
  • Entitled to, or named on, a valid NHS tax credit exemption certificate
  • Named on a valid NHS HC2 certificate (full help). Those named on an NHS HC3 certificate (partial help) may also get help with the cost of a private eye test
  • Eligible for an NHS Complex Lens Voucher (your optician will advise on the entitlement)

*You’re also entitled if you or your partner (including civil partner) receive, or you’re under the age of 20 and the dependant of someone receiving: Income Support, Income-related Employment and Support Allowance, Income-based Jobseeker’s Allowance, Pension Credit Guarantee Credit.

Who does not qualify for our home visit service?

No matter what condition you have, if you are physically able to leave your home on your own without needing help or assistance of another person, you will not qualify for a free NHS-funded home eye test.

We are also unable to visit patients in hospital.