How an eye test at home works

How an eye test at home works on a home visit

step 1

book your home visit

Arranging a home eye examination

If you need an eye examination it may be a good idea to contact your usual optometrist to find out if they’re able to visit you at home. It can be useful to see the same optometrist, as they already have a record of your eye problems and will be familiar with your needs and requirements.

If you don’t have an optometrist or if your usual optometrist cannot help, then you can telephone your local Clinical Commissioning Group (CCG). Your CCG will keep a list of optometrists in your area who provide home visits and should be able to provide their details.

About home eye examinations

You can arrange for an optometrist to visit your home to carry out, as far as possible, a full eye examination. Not all optometrists do this, but your GP or your local Clinical Commissioning Group should be able to tell you which optometrists in your area provide eye examinations at home.

step 2

How an eye test at home works?

  • A test of your level of eye sight – you’ll be asked to read letters on a chart or to match symbols.
  • Checks of the outer eye to confirm the outside of your eye is healthy and that your eyes react to light.
  • Checks of the inner eye – a light will be shone into your eye and you’ll be asked to look in different directions.
  • Tests to confirm that the muscles that control the movement of the eyes are working well.
  • Test to work out if you need to wear glasses and what prescription these glasses need to be.

If you:

  • are over 40
  • are over 25 and of African-Caribbean origin
  • have a close relative with glaucoma
  • are diabetic

You should also have:

  • a basic field of vision test – to test your side (peripheral) vision
  • an eye pressure test – again there are several tests for this, but the most common one involves puffs of air blown at the front of each eye. It doesn’t hurt, but will probably make you jump.

step 3

Results of your eye test

Your optometrist will discuss the results of your eye test and the health of your eyes with you. You may want to write down brief details of these results for you to keep. You’ll then be given either a prescription for new glasses or a statement saying that new glasses aren’t required. 

If the optometrists thinks there is any reason for you to be seen at the hospital because of an eye condition, they will arrange for you to be referred to the right ophthalmologist (hospital eye doctor) for your condition.

If you need to change your glasses

Your optometrist will bring a selection of new frames, in a range of styles and prices, for you to try on. If you don’t find a style that you like or that suits your budget, don’t be afraid to ask if you can see some more. If you have old frames that you’d like to use again ask the optometrist to inspect them to see if they’re still suitable. Always ask for a statement of the exact cost of the frames and lenses before agreeing to go ahead with the order. You may be entitled to help with the cost of NHS glasses so remember to ask the optometrist about this.

When your spectacles are ready the optometrist will contact you again to arrange delivery. The person who delivers your glasses should make sure they fit you comfortably.

Always keep a record of the optometrist’s name and phone number in case you need to contact them again.

If you have a complaint

Always try to resolve any problems with your optometrist before going any further. Sometimes clear and accurate communication can clear up problems without causing too much aggravation to both sides. However, if this isn’t an option, there are some alternatives.

If your complaint has still not been resolved, contact the Optical Consumer Complaints Service (OCCS).

Useful contacts

more information about home visits

what to expect

An eye examination at home should include most of the tests that you would expect if you had gone to the optometrist’s practice. However, because the test is being done in your home, there may be slight changes in the way that the optometrist perfoms the test. If so, don’t hesitate to ask the optometrist about any aspect of the test that seems different or that has apparently been missed out. A full eye examination will take longer in your own home due to the need to set up equipment.

Reviews & service rating

You should always check the service rating of a home visit opticians company.

We know from our experience that some of the larger corporations that are trying to lead the industry and are lowering the standards of home eye care.

we strongly believe in the need to provide our patients with genuine care and honest advice at all times.

what the costs are

If you’re 60 or over, you qualify for a free NHS eye examination and will not have to pay anything for your eye test at home. If you’re under 60, you may still be entitled to a free eye test, but this depends on your circumstances. The optometrist will be able to explain exactly what you are entitled to when you phone to arrange the appointment.

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