If you need an eye examination it may be a good idea to contact your usual optometrist to find out if they’re able to visit you at home. It can be useful to see the same optometrist, as they already have a record of your eye problems and will be familiar with your needs and requirements.
If you don’t have an optometrist or if your usual optometrist cannot help, then you can telephone your local Clinical Commissioning Group (CCG). Your CCG will keep a list of optometrists in your area who provide home visits and should be able to provide their details.
You can arrange for an optometrist to visit your home to carry out, as far as possible, a full eye examination. Not all optometrists do this, but your GP or your local Clinical Commissioning Group should be able to tell you which optometrists in your area provide eye examinations at home.
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Your optometrist will discuss the results of your eye test and the health of your eyes with you. You may want to write down brief details of these results for you to keep. You’ll then be given either a prescription for new glasses or a statement saying that new glasses aren’t required.
If the optometrists thinks there is any reason for you to be seen at the hospital because of an eye condition, they will arrange for you to be referred to the right ophthalmologist (hospital eye doctor) for your condition.
Your optometrist will bring a selection of new frames, in a range of styles and prices, for you to try on. If you don’t find a style that you like or that suits your budget, don’t be afraid to ask if you can see some more. If you have old frames that you’d like to use again ask the optometrist to inspect them to see if they’re still suitable. Always ask for a statement of the exact cost of the frames and lenses before agreeing to go ahead with the order. You may be entitled to help with the cost of NHS glasses so remember to ask the optometrist about this.
When your spectacles are ready the optometrist will contact you again to arrange delivery. The person who delivers your glasses should make sure they fit you comfortably.
Always keep a record of the optometrist’s name and phone number in case you need to contact them again.
Always try to resolve any problems with your optometrist before going any further. Sometimes clear and accurate communication can clear up problems without causing too much aggravation to both sides. However, if this isn’t an option, there are some alternatives.
If your complaint has still not been resolved, contact the Optical Consumer Complaints Service (OCCS).