Sight test fees
If you paid for a sight test but think you may qualify for an NHS-funded sight test, or you’re about to have a test and you’re not sure if you qualify, ask the optometrist for a receipt that shows you paid for the test and the date of payment.
Complete an HC5 claim form for optical charges.
Glasses or contact lenses
If you have already used a voucher towards the cost of your glasses or lenses, you cannot get a refund for any difference between the voucher value and the actual cost of your glasses or lenses, unless it was a complex lens voucher.
If you paid for glasses or contact lenses and think you may have qualified for a voucher, you can claim a refund. You’ll need a receipt for the glasses or contact lenses you’ve bought, including the amount you paid and the date of payment.
Complete an HC5 claim form for optical charges. Make sure you include your optical prescription and the receipt with your HC5 when you send it. The maximum refund you can get will be the voucher value that matches your prescription.
Lost or damaged glasses or contact lenses
If your glasses or contact lenses have been lost or damaged and you pay for replacement or repairs, you’ll only be considered for a refund if you’re entitled to a voucher.