

}
If you need an eye examination it may be a good idea to contact your usual optometrist to find out if they’re able to visit you at home. It can be useful to see the same optometrist, as they already have a record of your eye problems and will be familiar with your needs and requirements.
If you don’t have an optometrist or if your usual optometrist cannot help, then you can telephone your local CCG will keep a list of optometrists in your area who provide home visits and should be able to provide their details.


You can arrange for an optometrist to visit your home to carry out, as far as possible, a full eye examination. Not all optometrists do this, but your GP or your local Clinical Commissioning Group should be able to tell you which optometrists in your area provide eye examinations at home.


If you:
You should also have:
step 3
Your optometrist will discuss the results of your eye test and the health of your eyes with you. You may want to write down brief details of these results for you to keep. You’ll then be given either a prescription for new glasses or a statement saying that new glasses aren’t required.
If the optometrists thinks there is any reason for you to be seen at the hospital because of an eye condition, they will arrange for you to be referred to the right ophthalmologist (hospital eye doctor) for your condition.
Your optometrist will bring a selection of new frames, in a range of styles and prices, for you to try on. If you don’t find a style that you like or that suits your budget, don’t be afraid to ask if you can see some more. If you have old frames that you’d like to use again ask the optometrist to inspect them to see if they’re still suitable. Always ask for a statement of the exact cost of the frames and lenses before agreeing to go ahead with the order. You may be entitled to help with the cost of NHS glasses so remember to ask the optometrist about this.
When your spectacles are ready the optometrist will contact you again to arrange delivery. The person who delivers your glasses should make sure they fit you comfortably.
Always keep a record of the optometrist’s name and phone number in case you need to contact them again.
Always try to resolve any problems with your optometrist before going any further. Sometimes clear and accurate communication can clear up problems without causing too much aggravation to both sides. However, if this isn’t an option, there are some alternatives.
If your complaint has still not been resolved, contact the Optical Consumer Complaints Service (OCCS).








With a firm commitment to professionalism and excellence, we are proud to be NHS registered and licensed, ensuring that you receive trusted and reliable eye care services. Our caring and compassionate team takes the time to understand your unique vision concerns and provide tailored solutions that align with your lifestyle and preferences.
Our team of specialist mobile opticians can come to those who can’t visit us in-store unaccompanied due to a physical or mental illness or disability.
have a condition that stops you from leaving your home unaccompanied due to poor health, or
be living with a diagnosed mental health condition that prevents you from leaving your home without the assistance of another person, or
be housebound or bedbound due to a physical disability
There are many conditions and reasons why someone might not able to leave their home unaccompanied. It’s best to talk to us about your situation so we can determine if you do meet the criteria, but to try and help make it a little clearer, here are a few examples.
Conditions may include (but aren’t limited to):
Whatever the reason is, if you or someone you know can’t leave the home without the assistance of another person, then get in touch to find out if you’re eligible to have a home eye test.
Those who have a physical or mental illness which prevent you from leaving your home unaccompanied.
Those who are eligible for free NHS-funded eye tests by checking the criteria below.
The majority of our customers qualify for a free NHS-funded eye test.
See if you do by checking if you meet at least one of the following criteria:
*You’re also entitled if you or your partner (including civil partner) receive, or you’re under the age of 20 and the dependant of someone receiving: Income Support, Income-related Employment, and Support Allowance, Income-based Jobseeker’s Allowance, Pension Credit Guarantee Credit.
Our team of specialist mobile opticians can come to those who can’t visit us in store unaccompanied due to a physical or mental illness or disability.
have a condition that stops you from leaving your home unaccompanied due to poor health, or
be living with a diagnosed mental health condition that prevents you from leaving your home without the assistance of another person, or
be housebound or bedbound due to a physical disability
There are many conditions and reasons why someone might not able to leave their home unaccompanied. It’s best to talk to us about your situation so we can determine if you do meet the criteria, but to try and help make it a little clearer, here are a few examples. Conditions may include (but aren’t limited to):
Whatever the reason is, if you or someone you know can’t leave the home without the assistance of another person, then get in touch to find out if you’re eligible to have a home eye test.
Those who have a physical or mental illness which prevents you from leaving your home unaccompanied.
Those who are eligible for free NHS-funded eye test by checking the criteria below.
The majority of our customers qualify for a free NHS-funded eye test. See if you do by checking if you meet at least one of the following criteria:
*You’re also entitled if you or your partner (including civil partner) receive, or you’re under the age of 20 and the dependant of someone receiving: Income Support, Income-related Employment and Support Allowance, Income-based Jobseeker’s Allowance, Pension Credit Guarantee Credit.
No matter what condition you have, if you are physically able to leave your home on your own without needing help or assistance of another person, you will not qualify for a free NHS-funded home eye test.
We are also unable to visit patients in hospital.